Returns & Exchanges

At Pagani Design, we are committed to your satisfaction and offer a 30-day return policy for all timepieces in their original, unworn condition. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to ensure your peace of mind.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the watch in its original Pagani Design presentation box, including all protective films, warranty cards, manuals, and any promotional gifts provided.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at an authorized courier location, ensuring you retain a copy of the tracking receipt for your records.

• 4.
  Inspection and Refund

  Once our quality control team verifies the timepiece's condition, your refund will be processed to your original payment method within 5-7 business days.